De Lyon Estates is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we may review the matter promptly and fairly.

How to Make a Complaint

Complaints may be submitted in writing by email or through the contact details provided on our website. Please include:

• your name and contact details
• a clear description of the issue
• the property or transaction reference, if applicable
• any supporting documents or relevant correspondence

Our Approach

We will review complaints with appropriate care, discretion, and seriousness. Where appropriate, we may:

• acknowledge receipt
• investigate the matter internally
• request further information
• provide a response or clarification
• take corrective action where justified

Regulatory Matters

Where a complaint concerns a matter subject to regulatory oversight, you may also have the right to raise the matter with the relevant competent authority in the UAE.