Privacy Policy

De Lyon Estates respects your privacy and is committed to protecting your personal data with care, discretion, and integrity. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, communicate with us, or use any of our services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

 

Who We Are

De Lyon Estates is a Dubai-based real estate advisory and brokerage business operating in the United Arab Emirates. We provide services relating to residential sales, off-plan opportunities, secondary market transactions, landlord and seller representation, buyer advisory, and related property support services.

 

Information We Collect

We may collect and process the following categories of information:
Information you provide directly. This may include:

  • your name
  • telephone number
  • email address
  • property preferences
  • budget and search criteria
  • location requirements
  • enquiry details
  • copies of documents you voluntarily provide
  • any information you share with us through forms, WhatsApp, email, telephone, or in person

 

Information collected automatically

When you use our website, we may automatically collect certain technical data, including:

  • IP address
  • browser type and version
  • device type
  • operating system
  • referral source
  • pages visited
  • time spent on pages
  • approximate geographic information
  • cookie and analytics data

 

Information from third parties

We may receive information from:

  • property portals
  • advertising platforms
  • CRM and lead management systems
  • publicly available records
  • developers, brokers, service providers, or referral partners
  • identity verification or compliance sources where relevant

 

How We Use Your Information

We use personal data where reasonably necessary for legitimate business purposes, including:

  • responding to your enquiries
  • providing property information and brokerage services
  • arranging viewings, consultations, and follow-up communication
  • assessing your requirements and matching suitable opportunities
  • maintaining internal records
  • complying with legal, regulatory, and anti-money laundering obligations
  • improving our website, services, and communications
  • sending relevant updates, market information, or opportunities where lawful to do so

 

Legal Basis for Processing

Where applicable, we process personal data on one or more of the following grounds:

  • your consent
  • performance of a contract or steps requested prior to entering into one
  • compliance with legal or regulatory obligations
  • our legitimate interests in operating, improving, and protecting our business and services

 

Sharing of Information

We do not sell your personal data. We may share information where reasonably necessary with:

  • affiliated operating entities and service partners
  • developers, sellers, landlords, or counterparties relevant to your enquiry
  • professional advisers
  • IT, hosting, CRM, analytics, and communications providers
  • regulators, authorities, or law enforcement where required
  • payment, identity, or compliance providers where relevant

Any such sharing is limited to what is reasonably necessary for the relevant purpose.

 

International Transfers

Because our business, systems, and service providers may operate across multiple jurisdictions, your data may be transferred to and processed outside your country of residence. Where this occurs, we take reasonable steps to ensure your information is handled securely and in a manner consistent with applicable legal requirements.

 

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including:

  • providing services
  • managing the client relationship
  • complying with legal and regulatory requirements
  • resolving disputes
  • maintaining proper business and compliance records

 

Security

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, misuse, loss, disclosure, or alteration. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

 

Your Rights

Subject to applicable law, you may have rights to:

  • request access to your personal data
  • request correction of inaccurate information
  • request deletion where appropriate
  • object to certain processing
  • withdraw consent where processing is based on consent
  • request restriction of processing in certain circumstances

To exercise any such rights, please contact us using the details on our Contact page.

 

Marketing Communications

Where lawful, we may send you updates, opportunities, or communications we believe may be relevant to your property interests. You may opt out of marketing communications at any time by following the unsubscribe method provided or by contacting us directly.

 

Third-Party Links

This website may contain links to third-party websites, portals, or services. We are not responsible for the privacy practices, content, or security of those third-party sites.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with the updated effective date.

 

Contact

If you have any questions regarding this Privacy Policy or the way your data is handled, please contact De Lyon Estates through the details provided on our website.